Check-in and check-out
On the day of arrival the rooms and hotel service will be available from 3:00 pm. On the day of departure you may use the rooms and hotel services until 11:00 am.

Booking
Bookings are only binding after receipt of a deposit. The deposit can be paid by direct transfer or credit card. All-inclusive offers must be booked in advance and are individual offers only.

Payment
For payment of the hotel bill we accept cash (up to 2,999 Euro), EC-card and Visa credit card (except Diners and Amex).

Cancellation
In case of cancellation of a booking we apply the following cancellation fees:

... up to 30 days before the start of your holiday 0%
... 29 to 15 days before start of the holiday 30% of the total booked stay
... 14 to 7 days before start of the holiday 50% of the total booked stay
... From 6 days before the start of your holiday, for no-show, late arrival or early departure we charge of 80% of the total booked stay

Travel cancellation protection

It’s always possible that something happens before you set off. Should you start a booked stay at the hotel late, not arrive at all, or depart early, a cancellation fee may apply. To protect yourself from any costs we recommend you take out travel cancellation insurance.

Non-smoking rooms
We are a non-smoking hotel - you are welcome to smoke outside.

Room numbers and floors
We are happy to note your requests for a specific floor or room number. We ask for your understanding that we cannot guarantee these.